Terms of Service

Introduction and Scope

Welcome to ESTATE REAL LTD. These Terms of Service govern your use of our property consultancy services, website, and any related applications or platforms. By accessing our services or engaging with our business, you agree to be bound by these terms and our Privacy Policy.

Our services include residential property sales and purchase support, premium rental management, commercial property advisory, and related consultancy services. These terms apply to all interactions with our company, whether through our website, in-person consultations, phone communications, or any other channel.

If you do not agree with any part of these terms, please do not use our services. We reserve the right to modify these terms at any time, and continued use of our services after changes constitutes acceptance of the updated terms.

Service Usage Terms

1. Acceptable Use Policy

You agree to use our services in a lawful, ethical, and professional manner. When engaging with our services, you must provide accurate and complete information about your property requirements, financial circumstances, and contact details.

• Provide truthful and accurate information in all communications and documentation
• Respect our staff, partners, and other clients in all interactions
• Comply with all applicable laws and regulations related to property transactions
• Use our website and digital services responsibly and not attempt to disrupt or compromise security
• Maintain confidentiality of sensitive information shared during the service provision

2. Permitted Uses

Our services are designed for legitimate property-related activities and business purposes. You may use our services to:

• Seek professional advice on buying, selling, or renting residential and commercial properties
• Obtain property valuations and market analysis for legitimate purposes
• Access information about available properties and market conditions
• Engage our rental management services for property investment purposes
• Request commercial property advisory services for business development
• Participate in property viewings and consultations

3. Prohibited Activities

The following activities are strictly prohibited when using our services:

• Providing false or misleading information about your identity, financial status, or property requirements
• Using our services for fraudulent, illegal, or unauthorised purposes
• Attempting to circumvent our processes or systems for competitive advantage
• Sharing confidential information about other clients or properties without authorisation
• Engaging in harassment, discrimination, or abusive behaviour towards our staff or other clients
• Using our services to compete directly with our business or solicit our clients
• Attempting to hack, disrupt, or interfere with our website or digital systems

4. Fair Usage Guidelines

To ensure fair access to our services for all clients, we maintain reasonable usage guidelines. Excessive or unreasonable demands on our time and resources may result in additional charges or service limitations. We reserve the right to prioritise clients based on the nature and urgency of their requirements.

Account and Access Management

1. Client Account Creation

When you engage our services, we create a client file containing your personal information, property requirements, and service history. This constitutes your account with ESTATE REAL LTD and is subject to our data protection policies.

• You must provide accurate and up-to-date contact information and property requirements
• You are responsible for promptly notifying us of any changes to your circumstances or requirements
• Multiple accounts or aliases are not permitted without prior authorisation
• You must be at least 18 years old to engage our services independently

2. Account Security Responsibilities

You are responsible for maintaining the security and confidentiality of any login credentials or access codes we provide. This includes:

• Keeping access credentials secure and not sharing them with unauthorised parties
• Immediately notifying us of any suspected unauthorised access to your account
• Taking reasonable steps to protect sensitive documents and information we provide
• Using secure communication methods when sharing confidential information

3. Account Suspension and Termination

We reserve the right to suspend or terminate our services under certain circumstances:

• Violation of these terms of service or our acceptable use policy
• Provision of false or misleading information that materially affects our service provision
• Failure to pay agreed fees or charges within specified timeframes
• Engaging in fraudulent, illegal, or unethical behaviour
• Harassment or abuse of our staff or other clients
• Repeated requests for services outside our scope or capability

4. Account Data and Record Retention

We maintain client records in accordance with legal requirements and industry best practices. Your account data will be retained for the periods specified in our Privacy Policy, typically 7 years for property transaction records and 3 years for general client information.

Service Availability and Limitations

1. Service Uptime and Maintenance

We strive to provide consistent and reliable service access, but cannot guarantee uninterrupted availability. Our services may be temporarily unavailable due to:

• Scheduled maintenance and system updates
• Technical difficulties or system failures
• Force majeure events beyond our reasonable control
• Network or infrastructure issues affecting our service providers
• Security incidents requiring temporary service suspension

2. Feature Availability and Updates

We continuously improve our services and may add, modify, or discontinue features based on client needs, technological advances, and business requirements. Significant changes to core services will be communicated in advance where reasonably possible.

• New features and services may be introduced with appropriate notice and training
• Legacy services may be phased out with reasonable notice periods
• Emergency changes may be implemented immediately when necessary for security or legal compliance
• Feature availability may vary based on your service level and requirements

3. Geographic and Service Restrictions

Our services are primarily designed for clients in Southampton and surrounding areas of Hampshire. While we may assist with properties in other locations, our expertise and service levels are optimised for our primary geographic focus.

• Full-service support available in Southampton, Eastleigh, Winchester, Portsmouth, and New Forest areas
• Limited services may be available for properties in other UK locations
• International property services are not currently offered
• Certain services may require in-person meetings or property visits

4. Service Modifications and Updates

We reserve the right to modify our services, pricing, and terms based on market conditions, regulatory changes, and business requirements. Material changes will be communicated through our website and direct client communication where appropriate.

Intellectual Property Rights

1. Our Content and Materials

All content on our website, marketing materials, reports, and documentation are protected by intellectual property rights. This includes but is not limited to:

• Website design, layout, graphics, and user interface elements
• Marketing materials, brochures, and promotional content
• Property reports, market analyses, and valuation methodologies
• Training materials and internal processes
• Software, applications, and digital tools
• Company logos, trademarks, and brand elements

2. License and Usage Rights

We grant you a limited, non-exclusive license to use our materials solely for the purposes of engaging with our services. You may not copy, distribute, modify, or create derivative works from our content without explicit written permission.

3. Client-Generated Content

When you provide content such as testimonials, feedback, or property information, you grant us the right to use this material for business purposes, including marketing and service improvement, while respecting your privacy and confidentiality requirements.

4. Third-Party Content and Links

Our website and materials may include links to third-party content or services. We do not claim ownership of such content and are not responsible for its accuracy, availability, or compliance with these terms.