Our Mission & Heritage
Building lasting relationships through expertise, integrity, and exceptional property guidance since 2010.
Return HomeOur Story & Evolution
ESTATE REAL LTD emerged from a vision to revolutionise property consultancy through genuine client advocacy and market expertise. Founded in January 2010, our journey began with Seraphina Blackthorne, a chartered surveyor who recognised the need for more transparent and client-focused property services in Southampton.
The early years were marked by careful relationship building and establishing trust within the local community. We focused on understanding each client's unique circumstances rather than pursuing volume-based transactions. This approach, while slower initially, created the foundation for our reputation as trustworthy property advisors.
By 2015, our growing team had handled over £120 million in property transactions, demonstrating that ethical practices and commercial success could align perfectly. We expanded our services to include comprehensive rental management and commercial advisory, responding to client demands for integrated property solutions.
The period from 2018 to 2022 saw significant growth as we embraced technology while maintaining our personal touch. We introduced virtual property tours, digital documentation systems, and enhanced communication platforms, ensuring our clients benefited from both innovation and traditional service values.
Today, ESTATE REAL LTD stands as a testament to the power of consistent values and continuous improvement. Our team of experienced professionals serves clients across Hampshire, maintaining the same commitment to excellence that guided our founding vision over fifteen years ago.
Foundation Year
Established with a mission to transform property consultancy through client-focused service and market expertise.
Growth Milestone
Achieved £120M in successful transactions, expanding services to include rental management and commercial advisory.
Current Leadership
Leading Southampton property market with £450M+ in transactions and 98% client satisfaction rating.
Our Evidence-Based Methodology
Professional standards and systematic approaches that consistently deliver superior outcomes for our clients.
Professional Standards Framework
RICS Compliance
All valuations and surveys conducted according to Royal Institution of Chartered Surveyors guidelines, ensuring professional accuracy and reliability.
Quality Assurance
Multi-stage review processes, peer verification, and client feedback integration maintain consistently high service standards.
Data-Driven Decisions
Market intelligence, transaction history analysis, and trend forecasting inform all strategic recommendations and pricing decisions.
Ethical Framework
Transparent communication, conflict of interest management, and client advocacy guide all professional interactions and decisions.
Measurable Impact & Results
Demonstrable outcomes that reflect our commitment to exceptional client service and market leadership.
Client Outcomes
- • Average sale price 7% above initial valuation
- • 92% of sales complete within 10 weeks
- • 96% tenant retention rate for managed properties
- • Average rental void period under 2 weeks
Market Position
- • Top 3 agent by transaction volume in Southampton
- • Leading market share in premium properties
- • Recognised industry expertise in commercial advisory
- • Preferred partner for major local developments
Service Excellence
- • 24-hour initial response guarantee
- • Weekly progress updates for all clients
- • Professional photography and virtual tours
- • Comprehensive after-sale support services
Our Expert Team
Experienced professionals dedicated to delivering exceptional property outcomes through expertise and client advocacy.
Quality Standards & Safety Protocols
Comprehensive frameworks ensuring consistent excellence and client protection across all property services.
Professional Certifications
RICS Chartered Status
Full membership ensuring highest professional standards and ethical conduct in all property transactions.
Professional Indemnity Insurance
Comprehensive coverage up to £2 million providing complete client protection and professional accountability.
GDPR Compliance
Rigorous data protection protocols ensuring client information security and privacy compliance.
Service Guarantees
24-Hour Response Guarantee
Initial contact response within 24 hours for all inquiries and ongoing communication throughout your property journey.
Transparent Fee Structure
Clear, upfront pricing with no hidden costs or surprise charges throughout the transaction process.
Quality Assurance Reviews
Regular internal audits and client feedback integration ensuring continuous service improvement and excellence.
Values & Expertise That Define Us
Core Values Framework
Our commitment to integrity forms the foundation of every client relationship and professional interaction. We believe that successful property outcomes result from transparent communication, expert market knowledge, and genuine care for our clients' objectives and circumstances.
Excellence in service delivery drives our continuous improvement efforts and professional development initiatives. We invest in advanced training, market research, and technology integration to ensure our clients benefit from the latest industry innovations and best practices.
Client advocacy remains central to our approach, ensuring that every recommendation and strategy serves our clients' best interests. This commitment has earned us recognition as trusted advisors who consistently deliver exceptional property outcomes across residential, commercial, and investment sectors.
Professional Expertise
Our team's diverse expertise spans residential sales, commercial advisory, rental management, and investment consultation. This comprehensive knowledge enables us to provide integrated property solutions that address complex client requirements and market opportunities.
Local market specialisation in Southampton and surrounding areas ensures our clients benefit from insider knowledge of pricing trends, development opportunities, and neighbourhood dynamics that influence property values and investment potential.
Continuous professional development and industry engagement keep our expertise current with evolving market conditions, regulatory changes, and emerging opportunities in the Hampshire property landscape.
Experience the ESTATE REAL Difference
Partner with property professionals who combine market expertise, ethical practices, and genuine client advocacy to achieve exceptional outcomes.
Expert Consultation
Professional property guidance tailored to your specific requirements and objectives.
Market Leadership
Proven track record with £450M+ in successful transactions and exceptional client satisfaction.
Lasting Relationships
Ongoing support and guidance that extends beyond individual transactions.